Help & Guidance
The EchoKindred Help Center is where you find answers about stories, accounts, security, and family access, plus a short form if you need a person. After you sign in, the same Help Center is in the app footer.
Everything you save is encrypted, both on its way to us and while it is stored, and only your signed-in account can reach it. It is only decrypted to show it back to you, and it is never sold or used for ads or AI training. Photos, attachments, and legal files sit in private storage and open only through short-lived links. Technical details, if you want them: sign-in and a database with row-level security from Supabase, sensitive fields encrypted with AES-256, and HTTPS/TLS on every connection.
Sensitive Online Accounts fields are encrypted at rest with AES-256, and data in transit is protected with HTTPS/TLS. Decryption is limited to the automated systems that serve your data back to your authenticated session; it is never sold or used for ad targeting or model training. Private files use short-lived signed preview links.
Successor access rules, Digital Executor tools, and verified successor gateways define how and when scoped read-only access opens. You can update designations and release rules while you are active. See /executor-walkthrough for the day-of path.
Designated heirs can view what you authorized without paying a subscription to see your archive. We favor portable formats (PDF, standard audio and image types) and export paths so your family is not locked to a single vendor.
If your subscription lapses, the archive does not disappear. It stays intact and visible in read-only mode. Resume editing with a one-day editing pass ($4.99 one-time, 24 hours of editing), or by re-subscribing. Authorized heirs keep the free read-only view of what you released.
Founder-led support. Fill in the form and we follow up at your email, usually within one business day. You can also write support@echokindred.com.
Comparing options? Read our honest comparisons: EchoKindred vs MyLifeLedger, EchoKindred vs Everplans, EchoKindred vs Trustworthy, and EchoKindred vs Nokbox.